Here are answers to the questions we are most frequently asked. Don't hesitate to contact us if you can't find the anwer you're looking for.
If you order your card before 10am (UK time) on any working day, your card will be printed and posted on the same day.
Orders placed later in the day will be printed and posted within one working day.
How long will my postcard take to arrive?
We send our postcards by First Class mail. However exact delivery times may vary.
We print and post all orders within 1 working day, and in our experience cards take the following times to arrive:
• USA - 1 to 4 working days: postcards are printed in New Jersey and sent as USPS 1st Class;
• UK - 1 to 3 working days: postcards are printed in London and sent as Royal Mail 1st Class;
• Germany - 1 to 3 working days: postcards are printed in Aachen and sent as Deutsche Post 1st Class;
• Rest of Europe - 2 to 7 working days;
• Rest of World - up to 3 weeks, depending on the local postal service.
On which days do you post cards, and where from?
We print and post cards from Monday to Friday (unless there is a Public Holiday). Our postcards are printed and posted from the UK, USA and Germany.
The print location is selected to ensure your card arrives as soon as possible.
Do you deliver to where I live?
We do! We deliver to anywhere in the world - no matter where you are. Except if you are in North Korea or Yemen. Don’t ask us why, apparently they don’t like sending the postman there.
What do I do if my order hasn’t shown up in the specified time?
Get in touch. We will email you when your order has been posted and do everything we can to get your order to you as soon as possible.
What are credits and where can I get them from?
1 credit = 1 card. You can buy credits through your app or at www.touchnote.com
Can my card be anonymous?
It’s up to you. Your name will only be included on your postcard if you add it. We will not automatically include your name or address on any part of the card.
If you have plans to become someone’s secret admirer, go for it and send an anonymous romantic card!
Do my photos have to be a certain size?
Yes they do. Photos should be at least 432 x 306 pixels in order to be of good enough quality to make a postcard.
If you click on your photo and select properties you can see the resolution. Once you have uploaded your photo you can resize and rotate it. This means you can use both portrait or landscape photos. Have fun!! :)
We recommend that you use photos of at least 1,800 x 1,275 pixels to ensure that we print at our maximum resolution (300 dpi).
Can I get text printed in other languages with non-Latin character sets such as Greek, Russian or Chinese?
Yes! We have fonts that support any (human) language that you like.
Does Touchnote retain any rights to the photos that I upload?
We do not. Your photos belong to you – they are your copyright and not Touchnote’s. We store them in your account so that they are easy to be re-ordered, but only you will be able to re-order these images. Your photos are safe with us!
What are credits and where can I get them from?
1 credit = 1 card. You can buy credits through your app or at www.touchnote.com
How much does a postcard cost?
Each postcard costs £1.49 (or $1.49 or €1.49). The price includes postage to anywhere in the world.
Discounts of up to 33% are available when you purchase lots of cards or credits (with the discount increasing the more you order).
Are my credit card details saved on the site?
No. We don’t store any of your financial data.
Which currencies do you accept?
We accept British Pounds (GBP), Euros (EUR) and US Dollars (USD). To change your currency, click on the drop down menu that appears at the top of the screen on the top of each page on the website.
Please note that if you have credit in your account you will not be able to change currency (please contact us - we can change it for you).
Are there discounts for bulk orders?
Yes. The discounts will be applied when you place your order.
Are stamps and postage included in the price?
Yes. We don't charge for postage
Can I get a refund if my postcard arrives damaged, is really late, or if I just don’t like it?
Of course you can. If you are not happy in any way, please let us now and we will do everything that we can to fix this. Please get in touch.
No. You don’t have to. You can use PayPal, credit cards or debit cards.
If you create an account, we also offer the ability to purchase packs of credits for which you receive discounts of up to 33%.
Are my debit card details safe?
You bet. PayPal, the market leader for internet and mobile payments, manage all of our payments. If you’ve got any concerns, please let us know.
How do I sign up for an account?
You can sign up for an account either at www.touchnote.com or from our mobile app.
Otherwise, when you make an order, we will send you a clickable link in your order confirmation email that will allow you to complete the signing up process.
How do I see the status of my postcard?
If you have made the order from your phone, you can look in your "postbox". You can check on the status of all orders (made on the website or from your phone) in your Touchnote account at www.touchnote.com.
We print and post all orders within one working day.
Do I need to have an account to send a postcard?
No. You can order a card without setting up an account. Start by uploading a photo.
Having an account will allow you to:
- purchase credits (at www.touchnote.com as well as in the mobile app);
- view past orders; and
- check on the status of your order (at www.touchnote.com well as in the mobile app).
Having an account allows you to more easily track and manage the cards that you create.
Once you have an account, you can purchase postcard packs with which you recive up to 33% free.
You can reset your password by going to www.touchnote.com/users/signup_new/signup and clicking on "Forgotten Password".
Type in your email address and you will be on your way to receive a new password. Let us know if you’re having any troubles with this.
Can I save addresses that I use?
“My addresses” is a personal address book which allows you to store all of your addresses in one place.
Addresses for cards ordered on the website are automatically saved and you can add additional contacts yourself by selecting “add address” and inputting the details. You can edit and delete any address.
What if I want to cancel my account? Will all my details be erased forever?
Get in touch. We can do this, but you’ll need to be in touch with our customer service team.
Can I view my orders?
In “My orders” you will find a list of all of the previous orders you have made (and the photos and designs you have used).
You can see:
- The date the order was made
- The order ID
- How much the order cost
- The status of delivery (has it been printed and posted yet?)
You’ll never accidentally send the same card to the same person twice. You can also reorder any cards by clicking on “view image” then select the image and press “make a card”.
Why can't I see the postcard credits that I bought on my mobile phone when I sign in on web?
Please make sure that you have signed into your Touchnote account from your phone.
You can buy credits from your mobile phone without logging in to your account but you will only be able to see these credits on your phone (and not at www.touchnote.com).
Once you have linked your phone to your Touchnote account, you will be able to access your credit from any phone or online.
I can't see my credits on my phone.
Please ensure that you have logged into your Touchnote account from your phone. If you are having problems logging in, please let us know.